Forever Loved

ForeverLoved Privacy Policy

(A platform by Lasting Tribute Co. Limited)

Last Updated: April 2026

1. Introduction

ForeverLoved (“the Platform”) is operated by Lasting Tribute Co. Limited (“we”, “us”, or “our”).

We are committed to protecting your privacy and handling your personal data with care and respect.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Platform.

2. Information we collect

We may collect the following types of information:

2.1 Personal information

  1. Full name 
  2. Email address 
  3. Phone number (if provided) 
  4. Account login details 

2.2 Memorial and content information

  1. Names and details of deceased persons 
  2. Photographs, tributes, messages, and other content you upload 
  3. Information about contributors or family members (if provided by you) 

2.3 Usage information

  1. Device information 
  2. IP address 
  3. Browser type 
  4. Pages visited and actions taken on the Platform 

2.4 Payment information (if applicable)

Where paid services are offered, payment details may be processed through third-party providers.

We do not store full payment card details.

3. How we use your information

We use your information to:

  1. create and manage user accounts; 
  2. provide and improve the Platform; 
  3. display and manage memorial pages; 
  4. communicate with you; 
  5. process payments (where applicable); 
  6. ensure security and prevent misuse; and 
  7. comply with legal obligations. 

4. Sharing of information

We do not sell your personal data.

We may share your information:

  1. with service providers (e.g. hosting, payment processors); 
  2. where required by law or regulation; 
  3. to protect the rights, safety, or integrity of the Platform; or 
  4. with your consent. 

5. User content and public visibility

Memorial pages and related content may be publicly accessible depending on how they are created.

You are responsible for the information you choose to publish.

Please ensure you have the right to share any personal or sensitive information.

6. Data retention

We retain your information for as long as necessary to:

  1. provide the Platform; 
  2. comply with legal obligations; and 
  3. resolve disputes. 

We do not guarantee permanent storage of content.

7. Data security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

We handle and protect personal data in accordance with applicable data protection laws in Uganda, including the Data Protection and Privacy Act, 2019.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account information secure.

8. Your rights

Subject to applicable law, you have the right to:

  1. access the personal data we hold about you; 
  2. request correction of inaccurate or incomplete information; 
  3. request deletion of your personal data; and 
  4. withdraw your consent to processing where applicable. 

We will consider and respond to all requests in accordance with the Data Protection and Privacy Act, 2019.

Please note that these rights may be limited in certain circumstances, including where we are required to retain information for legal, regulatory, or legitimate operational purposes.

Requests may be made using the contact details below.

9. Children’s use of the platform

The Platform is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age.

Users between the ages of 13 and 17 may only use the Platform under the supervision of, and with the consent of, a parent or legal guardian.

By allowing a minor to use the Platform, the parent or guardian agrees to these Terms and accepts responsibility for the minor’s use of the Platform.

10. Third-Party services

The Platform may include links to third-party services.

We are not responsible for their privacy practices.

You are encouraged to review their policies before using such services.

11. International data transfers

Your information may be stored or processed outside Uganda where necessary for the operation of the Platform.

We will take reasonable steps to ensure appropriate data protection.

12. Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on the Platform. Continued use of the Platform constitutes acceptance of the updated policy.

13. Contact information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Lasting Tribute Co. Limited

info@alwaysforeverloved.com